This marketplace seller policy ("Policy") applies to anyone who offers one or more items for sale ("Sellers") in the SoundPedia website shop ("Website Shop" or "Shop").
As a Seller in the Shop, you acknowledge and agree that:
SoundPedia is geared toward the music industry and its enthusiasts. Items you sell in the Shop should be fit into an existing and appropriate item category. If you think we're missing an item category, please let us know using the contact form.
The following types of items are prohibited from being sold in the Shop:
Item listings may also be removed if we deem them to be:
Ensuring high standards for your shop will set you up for success on SoundPedia. As a seller in the Shop, you agree to:
The following types of fees will be automatically deducted from the total proceeds of any sale you make:
As a Seller, you are also responsible for shipping costs, refunds, and chargebacks. In the event that you issue a refund using the Website within thirty (30) days of purchase, the SoundPedia platform fee is refundable. You must use the Website's refund functionality in order for the platform fee to be refunded to you. Payment processors have their own policies about refunds and many do not refund payment processing fees when you issue a refund. Please consult the payment processor's documentation for their current refund policies.
You are responsible for collecting and paying sales taxes associated with your use of the Shop. The Website provides basic functionality that allows you to define tax rates for specific locations and/or zip/postal codes. We recognize that this functionality may not be sufficient for all Seller use cases. In the event that the tax functionality the Website provides does not allow you to collect the taxes you are required to, you agree to let us know within 7 (seven) days and suspend selling in the Shop immediately. You are responsible for ensuring that you collect and pay all sales taxes that you are legally obligated to collect and pay.
In the event that you have to cancel an order for any reason, you must immediately notify the buyer and issue a refund. You can notify the buyer of the cancellation using the Message function on the order in Manage Orders (Manage Page > Sell Merch > Manage Orders). You should also keep proof that you issued a refund in the event that a dispute arises.
Buyers located in European Union (EU) member states may also have the right to cancel and return their purchases within 14 days, for any reason and without a justification. The details of the right to cancel may vary by EU member state. In the event that a buyer exercises this right, you must full reimburse the order and original shipping costs upon receiving the returned item(s) from the buyer. The buyer may be responsible for return shipping costs depending on your shop policy.
This means that as a Seller, you may process personal information (for example, buyer name and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Website Shop. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (i.e. someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Website Shop, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer's proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer's email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Website Shop communications or for transactions facilitated by the Shop. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer's consent, and subject to other laws and SoundPedia policies, you may not add any SoundPedia buyer or user to your email or physical mailing list, use that buyer or user's identity for marketing, or obtain or retain any payment information. You are responsible for knowing the standard of consent required in any given instance. If SoundPedia and you are found to be joint data controllers of personal information, and if SoundPedia is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify SoundPedia for the expenses it occurs in connection with your processing of buyer personal information.